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By Deborah L. O'Mara
Editor-in-Chief

There’s nothing worse than having a security system that doesn’t meet the expectations of the end-user. But there’s everything right about having a top-notch integrator fix the problem with a lot of ingenuity and expertise and the right product tailored to the application.

What’s even better is when the integrator, Lappen Security Products, Little Chute, Wis., can make the transition to a more workable system seamless—without the end-user even knowing of or experiencing any disruptions in usability.
Located on the Fox River in northeast Wisconsin near Appleton, Little Chute is a rural town of about 10,000 that has both a public and private school system. The public school district that Lappen Security worked for consists of three buildings that serve elementary, middle and high school students located in separate facilities that needed to have networked access control in order for the system to work efficiently for school administrators, teachers and other authorized users. The District serves more than 1,500 students; part of the facility includes a fitness center open to the public during non-school hours.

School administration was frank about their assessment of the current access control system they had in place before they brought Lappen in for an assessment and consultation.

Security was certainly important, according to Jim Fochs, director of Buildings and Grounds of Little Chute School District. “We had an access control system in place but I found it frustrating to use,” he said. “It enabled us to track people in the building, but was difficult to set up start and stop times for access to different groups of people. The mechanism used to communicate data from the server frequently locked up. If there were problems with any of the doors, unlocking when they shouldn’t, I had no idea there was a problem unless someone called me. The system was also very time-consuming to program and operate. If we needed to change the server PC running the software, many settings needed to be reconfigured, often resulting in loss of access or schedule problems.”

Problem solved
Operations Manager Scott Wildenberg of Lappen worked in a consultative manner with the school district to address the problem, although they were not the company that had installed the existing system. (Scott’s father Mike Wildenberg is the owner of Lappen Security Products.)

He met with Foch to talk about what the school district could do to solve their problems, yet still use the equipment that they had in place. Lappen was able to reuse the existing readers and other access control hardware and instead just “swap out the control boards and software and upgrade that end of the system,” Scott Wildenberg said. He installed a new PC-based software access control system and felt the user interface was clear and easy to understand and deploy, which was of critical importance to Fochs and his administration.

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