DICE Corporation’s award-winning software CRM Communications Gateway is anticipated to revolutionize how the service industry engages its customers by enhancing the end-user experience, increasing recurring monthly revenue, and improving efficiency.
CRM Communications Gateway has already changed the way the alarm security industry communicates with its customers by enabling them to cancel an alarm signal, request a dispatch, or call a central station operator from a web page tailored specifically for that alarm signal on their smartphone. DICE’s clients who have used this new automation product have seen an increase in customer trust, retention, and improved enterprise valuation thanks to the convenient end-user experience and more efficient use of operator time. DICE’s CRM Communications Gateway is currently being beta-tested to bring these conveniences to the service industry.
Service providers no longer need to contact customers over and over again via phone, mail, or email to request bill payment, update payment information, or remind a customer of a service appointment. Using DICE’s new product, the service industry can easily automate regular reminders for service appointments, update payment information, or request bill payment. Customers can easily perform all of these actions using the convenient and well-designed communication-focused platform provided by CRM Communications Gateway.
“The new system will send bills that have buttons to pay, credit card expiration notifications where they can update their expiration date, payment requests for past due invoices and allow payment, and service schedule verifications where the client could change schedules,” says Cliff Dice, President and CEO of DICE Corporation. “These are just a few of the many items that will be added to the text messaging system over the next year.”
Using DICE’s new software is as easy as opening a mobile application on a smartphone. Service companies no longer need to take time out of their day attempting to contact customers via phone or mail. With CRM Communications Gateway, a customer receives a text message from the company alerting them of an appointment or bill. The text travels on DICE’s Matrix SMS Gateway, ensuring it is sent on the correct network in the correct format regardless of carrier for safe delivery.
Each CRM Communications Gateway text contains a CRM link, directing the customer to a communication-focused platform in the form of a webpage which has been catered to their immediate needs. Customers are only provided the information they need to perform the action being requested of them. For example, customers will be provided with appointment information when they receive a text regarding an appointment date.
CRM Communications Gateway is easily rebranded for any company using a convenient reskinning tool available through DICE’s Matrix software.
CRM Communications Gateway encourages growth, customer retention, and RMR by giving customers a more convenient way to interact with their service providers and pay for their service. By automating customer engagement, service providers work more efficiently. CRM Communications Gateway also improves transparency, and therefore customer trust and retention.
At the 2016 Electronic Security Expo in Fort Worth, Texas, DICE Corporation took home an ESX Innovation Award for CRM Communications Gateway in the the Monitoring (Central Station) category, Interactive Services for End Users subcategory, further proving their dedication to cultivating a dedicated customer base for their clients.
