With unlimited capacity, the ability to work with any format, and the lowest signal error percentages in the industry, the DICE Corporation Software Receiver (DCSR), an exclusive ASP hosted alarm signaling technology, is the infrastructure millions of residential and business alarm subscribers in North America rely on to stay connected and protect what matters most. Developed in response to alarm panels transitioning from analog phone lines to new digital connections, this technology has been a lifeline that has solved many of the connection issues plaguing the alarm industry.
As VoIP (digital) has replaced most of the traditional PSTN (analog) phone connections, traditional carriers have been known to suppress bandwidth. Although this is a cost-saving measure and goes unnoticed in most circumstances, it has had a big impact on the transmission of complex alarm signals that require the clearest possible path to transmit accurately, resulting in alarm panels and receivers not communicating at the most effective capacity. When the two are unable to connect, customers experience communications failures on their alarm panels without their security provider ever knowing, compromising the safety and wellbeing of the customer and the reliability of the provider.
By offering a proprietary ASP hosted alarm signaling solution, DICE Corporation allows alarm monitoring companies to aggregate signals in any format, from any alarm panel in a centralized location on DICE Corporation’s premises. This is a significant advantage for central stations looking to stay competitive without investing in owned receiver infrastructure and maintenance. DSCR customers will also notice error rates less than what they experienced during the era of PSTN because of the ability to monitor receiver processing for efficiency.
The ability to offer unlimited capacity is another benefit users experience by working with DICE Corporation’s hosted alarm signaling technology. Standard receivers only allow a limited number of line cards for each unit, resulting in busy signals after reaching its maximum limits. However, the DCSR is the world’s first truly virtual UL listed software receiver, which allows for unlimited expansion of line cards. If a geographical outage occurs and thousands of panels are dialing in with low priority alarms, this expansion allows an influx of signals to go through without compromising the delivery of priority signals.
All of this is made possible with the assistance of DICE Corporation’s sister company, IPtelX, an FCC licensed federal telecommunications carrier dedicated to providing services for alarm and security customers. Every time an alarm is processed to the receivers at DICE Corporation, the company is able to identify where the call is coming from and indicate problems in service areas, outages, and other inconsistencies. This provides a complete visualization of the alarm signal transmission, something no other central station hosting center can offer.
