From screaming modems to stalled connections: the evolution of remote access

Aug. 1, 2024
We’re a mobile society, accessing data and applications from many devices in many locations, and this shift has exposed the limitations of traditional VPNs.

The cacophony of a dial-up modem connecting wouldn't win any music awards, but in the early days of the internet, it was the sound of a revolution.

This symphony of beeps and squeals ushered in an era of remote access that would forever change how we work. From those screeching connections, we've sprinted through the age of internet VPNs, but the landscape of secure access is undergoing another metamorphosis.

The world we work in today is a far cry from the days of bulky desktops chained to physical offices. We’re a mobile society, accessing data and applications from many devices in many locations, often on the go.

This shift has exposed the limitations of traditional Virtual Private Networks (VPNs). While they were once hailed as the champions of secure remote access, VPNs struggle to keep up with the demands of our dynamic, cloud-centric work environment.

The Cracks in the VPN Armor

While VPNs provide a secure tunnel for remote users to access a company's network, they have drawbacks that hinder both user experience and overall security.

  • User Experience Woes: VPNs can be clunky and frustrating to navigate. Slow connections, compatibility issues with different devices and operating systems, and the constant need to log in and out significantly drag productivity. Imagine being in the flow of finishing a crucial report, only to be interrupted by a dropped VPN connection or a sluggish performance.
  • Management Headaches: VPNs are complex beasts for IT departments to manage. Scaling them to accommodate a growing workforce requires constant configuration and maintenance, consuming valuable IT resources that could be better directed elsewhere. Many companies have more than three VPNs across their environments, which adds to the management headache.
  • Security Concerns: Despite their initial promise of security, VPNs can introduce vulnerabilities. Data breaches involving compromised VPN credentials are on the rise. A recent Forbes Advisor report (https://www.forbes.com/advisor/business/vpn-statistics/) highlights that 57% of VPN users have experienced a cyberattack while using one. This is a worrying statistic, considering many users might not even know they've been compromised.

The Data Breach Dilemma

The risk of a VPN-related breach is a real and present danger. In late 2022, a significant data leak exposed the personal information of a staggering 25 million VPN users. This incident involved a popular VPN provider and was attributed to a sophisticated cyberattack that exploited company system vulnerabilities. 

The leaked data reportedly included usernames, email addresses, and even partial payment information for some users. This breach not only caused significant inconvenience and financial loss for the affected individuals but also eroded trust in VPNs as a secure remote access solution.

While the specifics of the attack remain under investigation, it underscores the need for a more robust and secure approach to remote access, which is where Zero Trust Network Access (ZTNA) comes in.

The Rise of Zero Trust

Enter Zero Trust Network Access (ZTNA), a new paradigm in remote access security that aims to address the shortcomings of VPNs. Unlike VPNs, which grant access to an entire network once credentials are verified, ZTNA takes a more granular approach. It verifies access requests on a per-application basis. Imagine it like a bouncer at a high-security nightclub. They only grant access to authorized individuals and specific areas of the club based on their invitation. 

Similarly, ZTNA verifies users, devices, and their specific needs before granting access to the required resources, minimizing the attack surface and reducing the potential for unauthorized lateral movement within the network.

Benefits of Zero Trust

  • Enhanced Security: ZTNA's granular access control minimizes the damage a potential breach could cause. Even if a hacker were to gain access to a user's credentials, they would only be able to access the specific application or resource they were authorized for, not the entire network.
  • Seamless User Experience: ZTNA eliminates the need for constant logins and re-configurations. Users simply access the applications they need without the performance bottlenecks or compatibility issues often associated with VPNs.
  • Reduced IT Burden: The ZTNA architecture simplifies IT team management. Deployment and configuration are generally less complex than traditional VPN solutions, freeing IT resources to focus on more strategic initiatives.

The Future of Remote Access is Zero Trust

As the world continues mobility and cloud-based solutions, ZTNA is poised to become the gold standard for remote access. It offers a more straightforward, secure, and user-friendly experience for employees and IT professionals. 

Although the days of screeching modems and slow VPN connections may be behind us, the need for secure and efficient remote access remains.

 ZTNA promises to be the next chapter in this evolving landscape, ensuring that authorized users have access to the resources they need from anywhere on any device.

About the Author

Jaye Tillson

Jaye Tillson is a director of strategy at Axis Security and has more than 20 years of experience implementing strategic global technology programs, helping organizations achieve digital transformation and guiding businesses through their zero-trust journey.