Hornetsecurity today announced the release of its innovative 365 Multi-Tenant Manager for Managed Service Providers (MSPs). The new solution will significantly reduce the time and resources MSPs need to manage Microsoft 365 (M365) tenants, saving up to 80% of management and onboarding time for each tenant.
Managing M365 tenants has traditionally been a complex and resource-intensive task, with MSPs spending hours navigating multiple Microsoft portals to configure customers’ M365 environments. Hornetsecurity research shows that, on average, MSPs spend 12 hours for each new tenant onboarding and 3 hours per month managing customers’ M365 environments. The intricate nature of these tenants, alongside the need for strict security measures and compliance with regulations such as GDPR, is time-intensive and expensive. Additionally, customers have diverse needs, which can be overwhelming for MSPs to stay on top of.
Daniel Hofmann, CEO of Hornetsecurity, commented: "Hornetsecurity is committed to innovation and proactively responding to our customers’ changing needs. We have listened to our partners and developed a concrete solution to one of their biggest pain points: the onboarding, governance, and compliance of their Microsoft 365 tenants.
“Our new 365 Multi-Tenant Manager for MSPs will redefine M365 tenant management, enabling MSPs to streamline and centralize the management of multiple tenants from one central platform. This new product empowers MSPs to elevate their operational efficiency and service quality to new heights, helping them with customer retention.
“It will also speed up and standardize new tenant onboardings, freeing up MSPs time and resources for mission-critical tasks. Our calculations show the average MSP will save 80% of their time for management and onboarding of existing and new customers—the equivalent of an employee’s full-time workload over a year—and the more customers an MSP has, the higher this saving will be."
Hornetsecurity’s 365 Multi-Tenant Manager for MSPs enables service providers to configure, manage, and monitor M365 tenants in an efficient way via a multi-tenant cloud platform. By simplifying onboarding, governance, and compliance processes for all M365 tenants, the solution allows MSPs to centralize and streamline their services from a single platform and reduces the average management time by up to 80%. An MSP with 60 customers could save approximately 2,000 hours annually—the equivalent workload of a full-time employee. It also automatically remediates any configuration drifts discovered on the managed tenants.
365 Multi-Tenant Manager uses the Microsoft Partner Center connection to automatically add all discovered tenants into Hornetsecurity’s multi-tenant platform, saving MSPs time and effort. User-friendly wizards guide MSPs through tenant onboarding, baseline settings, and the monitoring of automated tasks.
Any organization can quickly adopt optimal configurations and set up Entra, Intune, SharePoint, OneDrive, Exchange, and Teams solutions using the product’s out-of-the-box best practice templates, settings, and policies. The product's toolbox approach also enables the creation of custom settings that automate PowerShell scripts, ensuring MSPs can meet each customer’s unique needs. MSPs can even utilize existing PowerShell scripts that they have already created for M365.
Additionally, 365 Multi-Tenant Manager provides MSPs with extensive dashboards for monitoring and reporting purposes. It simplifies and standardizes complex workflows in M365, eliminating the need to manage multiple Microsoft portals. Non-compliance is automatically detected, with built-in remediation and enforcement capabilities ensuring that all tenants remain compliant with settings defined by the MSP, addressing another headache that troubles MSPs.
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