OvrC Remote Management empowers integrators to streamline operations and maximize profitability. This user-friendly platform acts as a central hub for managing a wide range of connected devices, from security systems and networking to power and control equipment. Integrators can remotely monitor system health, receive real-time alerts, and perform proactive maintenance – all from a single interface. This eliminates time-consuming on-site visits, allowing integrators to serve more clients and scale their businesses efficiently.
But OvrC goes beyond basic monitoring. It offers a powerful suite of features that simplify troubleshooting and enhance customer satisfaction. Technicians can remotely access system logs, diagnose problems quickly, and push firmware updates or configuration changes – often resolving issues before clients even notice. This reduces downtime and minimizes service calls, boosting customer loyalty.
In July and December of 2023, OvrC got 2 major upgrades that make it even more useful to our Partners. The first major upgrade moved OvrC Pro advanced troubleshooting tools to the cloud. These cloud-based diagnostic tools allow integrators to remotely run ping tests, trace routes, and more; utilizing a secure connection between Pro devices and OvrC servers. It's like having a technician virtually on location for essential diagnostics. Additionally, the December 2023 update streamlines the Control4 customer handoff process. Integrators can now seamlessly create customer accounts, commission devices, and pass customers full control of their systems. It also added the ability to grant the integrator access on-demand, for troubleshooting as needed. This empowers efficient customer onboarding while maintaining the ability to provide ongoing support when necessary.
