ADT enhances security and maintenance services to Tuesday Morning stores
BOCA RATON, Fla. June 4, 2018 – ADT Inc. (NYSE: ADT), the leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced that, in addition to being the exclusive provider of security solutions for Tuesday Morning, it has now entered into a chainwide agreement for an extended service plan that includes maintenance for all security solutions.
Tuesday Morning, headquartered in Dallas, Texas, is a national retail chain established in 1974 specializing in both domestic and international closeouts of medium to high-end name brand gifts, luxury home textiles, home furnishings, housewares and seasonal décor. One of the original off-price retailers, Tuesday Morning is a leading destination for unique home and lifestyle goods.
Prior to engaging ADT for its security needs, Tuesday Morning operated its own central station to monitor its alarm systems. ADT has since converted all systems and taken over the monitoring for both intrusion detection and fire alarm panels where applicable. ADT also installs and services the IP-based video systems for Tuesday Morning.
“We are very pleased with the service and support we receive from ADT,” said Sanford Siegel, Tuesday Morning’s Senior Manager of Loss Prevention and Safety. “Their professional monitoring stations provide us with greater peace of mind that our stores, our associates, and our guests are well protected.”
Tuesday Morning is part of ADT’s 1Touch program, administered out of its National Account Operations Center. This enhanced service provides Tuesday Morning with a dedicated project manager and a support team whose charter is to deliver exceptional customer service and support.
They have also adopted ADT’s eSuite™ Account Management tool which helps them streamline the administration of their security solutions from a single secure portal or any connected mobile device. eSuite provides the ability to view their data, modify schedules, view tests, incidents, alarms and service calls—while providing audit trails and reporting for compliance.
“This latest contract for a chainwide extended service plan further cements our partnership with Tuesday Morning. We are now in a better position to ensure that their systems are working at peak performance while helping them more accurately manage their services,” commented Bob Dale, ADT’s Senior Vice President of National Account Sales.
About ADT
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people in the United States and Canada.
