As the world’s first Conversational AI-based voice assistant for Intercom, its artificial intelligence allows it to communicate like a human and learn from each request. This cutting-edge emergency communication system is designed to deliver swift, clear, and reliable communication across various infrastructures. Everything in and about it is designed specifically with two purposes in mind: to empower call center staff and to elevate customer experience to the next level. To make it all possible, Ivy’s conversational qualities are powered by cutting-edge AI technologies from Machine Learning to Natural Language Processing. And delivered via our secured Symphony Cloud services for reliable, fail-safe performance.
Key Features:
Multi-Channel Communication: Ivy provides a versatile communication platform, allowing messages to be broadcast across voice, text, email, and app notifications. And it can be trained in virtually any language.
Intelligent Automation: Predefined responses streamline communication protocols and reduce response times during emergencies.
User-Friendly Interface: Ivy's intuitive interface simplifies system management and integrates seamlessly with existing infrastructures, including intercoms, public address systems, and digital signage.
Robust Security: Built on a secure platform, Ivy offers end-to-end encryption and advanced authentication protocols, ensuring the protection of sensitive information.
Scalability and Reliability: Ivy is scalable to suit organizations of all sizes, guaranteeing uninterrupted service even during power outages or network disruptions.
https://symphony.commend.com/en/ivy-virtual-assistant/platform.html
