National Monitoring Center unveils NexusTech for mobile support

National Monitoring Center, a provider of advanced professional monitoring services, today unveiled NexusTech, the newest addition to the Nexus business intelligence platform. NexusTech brings powerful features to a mobile platform, helping alarm company technicians interact with monitoring centers during servicing, testing, and installation.

NexusTech offers key benefits that significantly enhance the efficiency and effectiveness of technicians in the field. With its smart search technology, technicians can effortlessly search and map site locations, ensuring they can quickly find and navigate to their destinations. The advanced location services provide detailed directions and identify the nearest site locations, minimizing downtime and maximizing productivity. Additionally, NexusTech's testing capabilities include color-coded test indicators, multiple site testing, and options for text or email confirmations to make the testing process more streamlined and reliable. 

A detailed account landing page has been revamped to include new tabs for site details, system details, and permits, providing a comprehensive overview at a glance. Direct call options enable users to quickly dial specific contacts directly from the app. Advanced test management features now allow technicians to view, extend, or clear existing or future-dated test status, apply specific service types, and place primary or secondary systems “on test” only.

“NexusTech is designed to enhance the efficiency and effectiveness of technicians in the field,” said Woodie Andrawos, President, NMC. “With Smart Search Technology, advanced location services, and comprehensive testing capabilities, NexusTech elevates the standard for technician operations, ensuring dealers can stay ahead of service issues, access support on the move, and gain deeper insights into their accounts.”

NexusTech also offers new options for test confirmations and introduces facial recognition for iOS, allowing for quick and secure logins. These features are all designed with the technician in mind, streamlining processes and making site management more efficient than ever.