With Perspective EIM, you experience ALL of the features of Perspective AIR, Perspective SOC and Perspective ICM.
With Perspective AIR, you:
Give everyone in your organization—at any location—the ability to request a service or report an incident.
Consistently document complete incident records, including general details, involvements, narratives, attachments, loss summaries, supervisor controls, assignments, tasks, outcomes, and corrective actions.
Consistently log routine activities (manually or through integrations).
Cross-reference and link records (including incidents, persons, vehicles, etc.).
Answer on-the-spot questions.
Deliver statistical reports and performance metrics.
Search on any information in your Perspective database and present your findings in a variety of ways.
Share your Perspective system across locations, departments and employees using workgroups, organizational rollups and access levels to manage data segregation and visibility.
Establish automated workflow—including business processes and custom alerts—to monitor incoming activity logs and incident reports, routing key information to the right people.
Perspective SOC adds the ability to:
Automate the dispatching and response process.
Document requests for service—from initiation, to deployment, to response.
Identify and execute standard operating procedures, including alerts and notifications.
Turn a closed dispatch into an activity or incident report for further follow up.
Perspective ICM adds the ability to:
Launch investigations, assign investigators and track investigation metrics.
Maintain accurate expense records and time sheets for each investigation.
Build cases by consolidating related incident and investigation data.
