Digital Monitoring Products (DMP) is pleased to announce the addition of DualSIM capabilities to several of its communication products. DualSIM functionality allows one communicator to transmit signals over Verizon and AT&T networks—a feature rapidly growing in demand. To meet this demand, new DualSIM versions of CellCom, DualCom, and PowerCom Fire are now available.
DualSIM products improve the customer experience with increased reliability and fewer service calls. Dealers can choose to activate one provider or both, eliminating the customary service call needed to change carriers. When both carriers are activated, an improved communication process with additional benefits is enabled:
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The control panel chooses a primary cell carrier based on signal strength.
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Every hour, the panel will check the signal of the primary carrier.
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If the signal strength indicates risk of losing connection, the system checks the secondary carrier’s signal, automatically switching over if its signal is better.
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During alarm transmission, if a signal fails with one carrier, the system will switch to the other carrier to deliver the message to the monitoring center.
“This exciting feature offers triple redundancy for alarm signals when combined with network communication,” said Warren Hill, executive director of product management at DMP. “When a customer uses DualSIM alongside our exclusive Adaptive Technology, if there are network issues for any reason, the panel will dynamically switch from the network to the primary cell carrier to the secondary carrier as needed. That’s three ways your alarm message can get through when you need it most.”
If the network communication path is disrupted, Adaptive Technology seamlessly switches to the panel’s cellular path, ensuring constant supervision at the same check-in rate. DualSIM adds a third layer by having another cellular option. Additionally, DMP provides free network communication, enabling dealer partners the ability to increase profitability.
While other DualSIM products on the market check the cellular signal strength once a day, the DMP solution checks every hour—24 times as often as competitors—ensuring reliable and uninterrupted communications to the monitoring center when it matters most.
Learn more at DMP.com/DualSIM-Communicators.
